Charter settlement means up to $150 in refunds for some customers

 

 

If you use internet service from Charter’s Spectrum, a refund may be headed your way.

 

New York Attorney General Barbara Underwood announced on Tuesday a $174.2 million consumer fraud settlement with Charter, the state’s largest internet service provider, for allegedly failing to deliver the internet speed it promised customers.

 

‘This settlement should serve as a wake-up call to any company serving New York consumers: Fulfill your promises, or pay the price,’ Underwood said in a release.

 

The settlement requires Charter, operated initially as Time Warner Cable, to pay $62.5 million to over 700,000 active subscribers in New York, with each receiving $75 or $150 as direct refunds, according to the AG’s release. Customers will also be provided free streaming services and premium channels with a total retail value of over $100 million.

 

The lawsuit against Charter started in 2017 following a 16-month investigation. Former New York Attorney General Eric Schneiderman filed the suit against Charter’s Spectrum, saying it provided subpar services with internet speeds slower than advertised.

gettyimages-474801682.jpg

‘We are pleased to have reached a settlement with the attorney general on the issue of certain Time Warner Cable advertising practices in New York prior to our merger, and to have put this litigation behind us,’ a Charter spokesperson said in an emailed statement.

 

Spectrum had been known as Time Warner Cable beforeĀ Charter purchased it for about $60 billion, in a deal that was completed in May 2016.